Why was my application declined?

We assessed your application using the details you provided us with. When we process applications, we look at those details and Credit Reference Agency data to ensure the information meets both our lending criteria and that we're lending responsibly.

Unfortunately, your details didn't meet our lending criteria which means you won’t be able to get a Lifetime Deposit at this moment in time.

We’re really sorry for any inconvenience this causes you.

Will this affect my credit score?

No, this won’t affect your credit score. When you apply for the Lifetime Deposit, we only carry out a soft credit check which doesn’t impact your credit file.

We assess this information to see if you’re eligible and on this occasion, we’re afraid your application didn’t meet lending criteria.

How can I check my credit history?

If you'd like some more information about your Credit Score and file, you could check your details with a Credit Reference Agency.

You can see if your information is up to date and correct with the Credit Reference Agency we use by visiting Equifax Ltd’s website by this link. Alternatively, you can call their Customer Service team on: 0800 014 2955 📞

Can I reapply?

If you’ve been declined, we can’t accept a new application for 6 months. Once this period has passed, you can make a new application by visiting the website.

I need further support

If you’re experiencing financial or housing difficulties, we’ve written an article which includes some of the organisations that may be able to help you. The article can be found here.

Seeking support is a significant step in changing your financial situation and your financial wellbeing is important to us, which is why we want to send you in the direction of experts who can further assist you.

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