How can I give feedback or make a complaint?
If you want to share your thoughts and experiences, you can join the discussions (or begin one) on our community forum. Our team is always answering questions and sharing updates.
You can talk to us or leave us feedback here.
If you want to make a complaint to us, you can get in touch via:
Email: [email protected]
Call us on 0203 870 2830, our customer service team are available Mon-Fri (10am-5pm)
Write to us at: Fronted Complaints, Studio 403, 203-213 Mare Street, London, E8 3LY
From there we’ll look into your complaint - here is the full outline of our complaints process and what happens next